Workforce management is framework for optimizing employee productivity. Workforce management began as a means for improving the consistency, efficiency and productivity of call centers but has since expanded to other industries and job functions. Organizations now leverage Workforce management processes and tools to increase organizational performance in a strategic fashion that includes human resource management, performance and training management, scheduling, data collection, recruiting, budgeting and forecasting, scheduling and analytics.
What started out as a method of staff scheduling has since grown into a framework that can help businesses improve time management, forecast workloads and required staff, bring employees into the scheduling process and offer analytical insights into the workforce.
A solid Workforce management strategy starts with a definitive picture of the work required to complete each task, keeping efficiency and safety top of mind. From that foundation, companies can use Workforce management to determine demand-based forecasts, schedule the appropriate number of workers and measure performance to provide feedback and incentives to workers.
Workforce management does not focus just on employee performance and scheduling – it also determines how companies should invest in their employees. A solid Workforce management strategy involves online training and supervisor-based coaching to ensure employees are up to date on the latest skills for their job. Implemented correctly, Workforce management can help companies reduce costs and improve customer service through consistent and automated monitoring of the workforce. It becomes easier to predict future demands for seasonal talent or if cuts need to be made in certain departments or at your call centers. And it can help to avoid overstaffing your call center by determining the ideal number of employees to have on each shift.
While Workforce management started out as a method for scheduling, it is since grown into a multi-faceted management framework that helps organizations easily track employee productivity. As more employees have the ability to work remotely and mobile technology becomes the norm, companies are starting to embrace mobile workforce management as well, which oversees the scheduling, training and performance of off-premise employees.
This template can be used by HR managers when preparing a HR strategy or optimizing the number of employees in a company. Also, the slides of this template can be used by team leaders when preparing to work on a new project. Startup executives can use this template when preparing for a meeting with investors.
University professors can use this template when preparing courses on personnel management or effective team building techniques. Department leaders can use this template when building an effective team to work on various projects.
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